You may receive between 1-4 text messages per shipment on your order. We also send texts on the day of delivery or after your item has been delivered, depending upon your shipping method, country, and carrier.

The text message will include your order number and a link to the tracking or pickup store information. Once your order ships, or is available for pickup, we'll send you a text message. In addition to email notifications, you can request updates by text message in checkout. You can also view the Apple Store location and, if applicable, the pickup contact in online Order Status (Opens in a new window). Once your item is available at the Apple Store, we'll send a Pickup Notification email with the Apple Store location. Refer to the Shipping & Pickup help page for more information. If your delivery requires a signature and you won’t be available, you can use the “Pre-sign for delivery” link to authorize the delivery with the carrier ahead of time. To ensure safe delivery, most shipments require a signature on delivery. If you ordered multiple items, you may have separate tracking information for each item.

There you’ll see the most recent delivery estimates, as well as a Track Shipment link to detailed tracking information on the carrier’s website. You can also view shipping information by selecting an item from your Order Listing (Opens in a new window) page.

Picked up - Your item has been picked up from the Apple Store.įor items shipped to a physical address, you'll receive a shipment notification email with your carrier information, and estimated delivery date and, if available, a tracking number.

Please make sure to bring a valid government-issued photo ID and your order number to the Apple Store.

Ready for Pickup - Your item is ready to be picked up.

Check in Today - Your item will be available at the Apple Store later today.

Shipping to Store - Your item has shipped and is on the way to the Apple Store.

Delivered - The package has been delivered to the shipping address specified in your order.

Tracking information will be available within 24 hours. As soon as it ships, we’ll email you the delivery information.

Preparing to Ship - We’re completing some final details before we ship your order.

Processing - As soon as the item is ready, we’ll send you an update and prepare the shipment.

Order Placed - We’ve received your order and payment information and will start preparing your item shortly.

On your order details page, a progress bar and status message display next to each of your items. Once you sign in, select an item to view your order details. First, visit your Order Listing (Opens in a new window) page and enter your Apple ID and password. It's easy to check the status of your order.

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